Missing Amenities-Grounds for Refund

[Greg1768]

I checked into an Airbnb yesterday. The unit advertises having wifi and a TV. 

It turns out the owner is in the process of selling the the property and has disconnected the internet service. She also removed the tv. 

I'm going to ask for a discount first since I can rent a Hotspot and have my phone (I used 3gb last night, I get 20gb and it's a 10 day rental)

If she refuses though, would airbnb refund my money?

[Emiel1 · Accepted solution]

@Greg1768 

IMO Wifi is a key amenity and if it offered on the listing, but not available at all the host is in error.

Sothen follow this procedure:

https://www.airbnb.com/help/article/248/if-something-is-wrong-at-checkin

[Greg1768]

The owner agreed to reimburse me for the cost of 20GB of hotspot data to cover the two weeks I'd be staying there so all is good. 

[Debra300]

@Greg1768,

Be sure to send the host a request for money via Airbnb's Resolution Center: https://www.airbnb.com/resolutions.  If they don't accept and pay, then you can get Airbnb involved.