I have not received a payout in over a month. I am owed a lot of money and will not tell me why I am not receiving my payouts. 

 I call and message repeatedly and they tell me the same thing "the appropriate department has been notified and they will contact you" 

It has been over a month with no payment nor any contact from said "department"

Is anyone else experiencing this? 

63 Replies

Re: Missing Payouts

in
Al Jubail, Saudi Arabia
Level 2

facing same issue

Re: Missing Payouts

in
Squamish, Canada
Level 4

@Mohammed242 for how long and how many missing payouts? I am 8 weeks and almost $13000 - I've had to decline all my reservations moving forward......so frustrating.

Re: Missing Payouts

in
Al Jubail, Saudi Arabia
Level 2

Since 10 days I not received now i am hopeless  because many people facing same issue  so as you said will cancel the reservation s until get paid i canot manage the utilities and housekeeping expanses

 

 

Re: Missing Payouts

in
Philippines
Level 2

I did not stop messaging airbnb support everyday. all my trip requests on airbnb were sent messages that airbnb is having trouble releasing my payouts thats why i cannot accept their trip request. 

then I got an email from airbnb support that my payouts are no longer paused and that they are already processing my payouts. After 1-2hrs, all my payouts are deposited to my bank.

Re: Missing Payouts

in
Iași, Romania
Level 3

@Ma--Carolina0 So you got your money? 

Re: Missing Payouts

in
Philippines
Level 2

Yes @Desirée22 my payouts for 17 past reservations were deposited to my bank. 

I think they found out I stopped accepting reservations on airbnb since my payouts are paused. 

Im sure your payouts will be released anytime soon. Just keep messaging them. 

Re: Missing Payouts

in
Iași, Romania
Level 3

@Ma--Carolina0  Yes dear, half of them were released yesterday! Hope it will work out this the other half and also future reservations

Re: Missing Payouts

in
Squamish, Canada
Level 4

I have also stopped accepting reservations but nothing has changed. I'll continue to message and call them.....

Re: Missing Payouts

in
Iași, Romania
Level 3

Hey everyone! Update for today - i got half of my payouts yesterday. What did I do:

- messaged them daily, on aibnb app, on their instagram for about 7 days

- changed my default payout to PAYPAL - this is where I got half the money yesterday

- asked my guests whose money I didn t get to message Airbnb about the issue

 

Will keep you updated about the situation! Do not give up, message them daily, have your own pre set answers to the same questions just copy paste the whole story everytime a new agent asks you about it

We got this people!!!

Much respect to you! Yesterday I was able to pay some of the bills and general cleaning after the on going renovation I m doing in the house to keep my services high and the  Superhost

host badge.

 

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Re: Missing Payouts

in
Squamish, Canada
Level 4

@Desirée22  Oh that is great news for you! Do you know why you only received half of your payouts?  did they tell you what the problem was?

I will try switching to paypal. I have continued to message and call daily. No change......

Re: Missing Payouts

in
Iași, Romania
Level 3

@Andrew2468 No! Nothing, no message from them. Just got half the money when I put PayPal as default……

Re: Missing Payouts

in
Amsterdam, Netherlands
Level 3

Hello everyone! Yesterday I had a 40 minutes phone conversation and finally got someone reasonable ! They are sending my payout, I can see it in my transactions and hope tomorrow on my bank account. I had to decline to be transferred to the “department which can help me better with my issue “, as for two weeks that was not working out wel. And demanded to talk to the manager ( I didn’t talk to one, but just saying it helped allot ). Also told them that there are many cases like mine and there is a community ….. and that we will go public if they keep doing this to us !!! 
so in 2 hours they send the payment 

hope that information will help somebody. And will let you know if the money received 

Re: Missing Payouts

in
Iași, Romania
Level 3

@Ekaterina137 congrats dear!!! Im still talking to them about the other half of payment that it didn’t get! Super frustrating and he keeps asking the same questions all over again :((((

Re: Missing Payouts

in
Squamish, Canada
Level 4

@Ekaterina137 @Desirée22 Happy to hear you have had (some) success!

I thought I was getting somewhere but once again I am at a dead end. Changing my payout account did not help unfortunately. 

I am super frustrated - tired of repeating my story to a new person each day. 

The crazy thing is I have over $6000 in upcoming reservations booked that I can't cancel without penalty. They won't pay me, but if I cancel I have to pay them (a fee for cancelling)... airbnb will not cancel them for me.

What do I do about that???

Re: Missing Payouts

in
Alberta, Canada
Level 10

@Andrew2468Has anyone actually told you they won’t cancel your bookings penalty free, or are you assuming they won’t? You have every right to have that done for you, given you are not being paid. I would add to be insistent and persistent, as by now you know how incompetent Airbnb CS is. 

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