I so miss the emails alerting me to a new reservation. Although I have a smart phone, the signal in my area is really bad, so I sometimes don't get any texts, and don't know if I have any new reservations unless I go to airbnb and check it out. I also miss the emails alerting me to a review, so have missed replying to some lovely reviews as well. Is it possible to get the emails again, or is it assumed we now only get info via our mobiles?
although i recieved emails from airbnb concerning a trip i'm taking myself, i did not receive text or email regarding a booking made for my own airbnb. just happened to see it on my messages in inbox online. I cant sit at the computer all day checking for inbox messages.. followed the protocal in help section and all is good its not in my spam, i have checked boxes for email and text. received neither!!!! it would be nice if airbnb had an accessible phone number would it not????? ugg! very frustrated.. will have to go back over 40 messages and see if i've missed anyone else. can you imagine this lady showing up on my doorstep andi had no idea she was coming?
If your phone reception is bad where you are, you might need to switch to another provider.
In terms of guest reviews, you don't need a reminder from Airbnb as you know when your guests are leaving so can schedule in to leave the review. And I am sure you must go into your listing regularly so will pick up one of their messages online to remind you to review your guest.
As your phone reception is bad, why not just get into the habit of checking bookings on your tablet or laptop?
@Heather756 if you have set up on email and phone to receive messages and these aren't coming through and you have checked your settings on both and your spam filters I would suggest you give Airbnb a call to see if they can sort out the problem.
hi phone reception is good so that cant be the issue. as far as calling airbnb is there a phone number ? i have reached out to them on their facebook page. thanks for your responses
For some reason many hosts cannot figure out how to contact Air BNB so you are not alone. Here is a guide for contacting Air BNB