Mutual Cancellation - Nearby attractions closed

[Jamie79]

Hi All,

is there no way to do a mutually agreed cancellation - without incurring penalties or going through a dispute resolution?

My guest booked to stay at my property specifically to host a function at a nearby restaurant.  After booking, we both found out that the restaurant will be closing next month for a few months to fully renovate.  There is no issues with my house - but I can understand why he wants to cancel - and he is asking to cancel more than a month in advance.  He would like me to cancel the reservation - but I can't because I risk penaties - such as losing superhost status.  He feels he will be unfairly penalised by AirBNB by having to pay cancellation fees (which he says is $150).  I agree that he should be able to cancel without fees.

How do we cancel his booking without either of us being unfailry penalised?

[Allison2 · Accepted solution]

Be sure your online messaging shows your mutual agreement to end the reservation and then have the guest call Airbnb to cancel. 

[Oomesh-Kumarsingh0]

@Jamie79 Contact Airbnb via twitter @AirbnbHelp or call them on the following number United States (USA): +1-415-800-5959 .Also note that you can now cancel IB reservations without being penalized at all.https://www.airbnb.co.uk/help/article/2022/how-do-penalty-free-cancellations-work-for-instant-book-h... Have a look at this link.Good luck!!!