Hi, I just wanted to share what just happened and identify the **red flags**.
I just received at midnight local time.
Let's begin:
I have a reservation in progress from Nov 3rd to Nov 8th. The guest registered in **October (late October I presume) and Booked on *Nov 1st.*
The day of check in (Nov 3rd) at 7pm, he writes to me that he's at the airport and would like to know if there's 24hr Check in and that he first wanted to go **Site seeing**. (more on that later) before heading to the apt. I replied only until 11pm, but If he shows up after 11, just give the guard a tip. I told him that I was waiting at the apt to welcome him and to shake hands but, If he wanted to go **Site Seeing** 1st there no problem , and I will lock up and leave the key at reception.
He writes one more time, "I’ll let you know in ten minutes waiting for my car rental".. I waited more than an hour for a response, so I left the complex.
At 2:30 in the morning I wake up to a notification from the app, it's him stating that he's lost and then a few moments later he calls me to tell me that he's lost and he's in a taxi. he than puts him on so i can guide them. While on the phone, I can hear in the background the typical late night chatters of people who were out partying along with **Ladies** talking loud in spanish. I knew what was going on, and I know why these men came to my country and area.
Ok, no problem, as I stated on my profile, I'm available 24/7 for my customers during their stay. I guided them and they reached the complex, I talked to the security, he handed them the key immediately and they entered the apt. The last message I received that night, came from the taxi driver wanting to know where the controller for the water heater. I instructed him and After that I sent the guest extra info about the area, beach and also phone numbers of the best restaurants that have delivery.
After that night, no further messages were sent by the guest, no complaints and no questions. So I presumed everything was going well. I have employees that keep me up to date with guest that stay in my apartment. They had a bit of loud music from here to there, ok no problem, just normal people enjoying themselves, a bit of partying, booze and off course...**Site Seeing** (Lady friends that you tip)
So during 3 days, no complaints from the guest until......Tonight at midnight ..wait for it..
"Hey Jose ‘ I am leaving the apartment as I have the worst experience ever with this stay . We were suppose to leave on Monday but I have vacated the place and going to a hotel . I have booked through my card and I am not going dispute so kindly refund the stay for Saturday and Sunday . Here is why I am upset :
1) You did not bother to come see me .
2) There was no hot water .
3) Floors were filthy
4) No towels
5) The third room did not have an AC
6) The guard has no idea what he is doing .
7) The whole apartment smelled muggy .
I can continue to go on and on
I am not going to leave a bad review just refund my three days stay .
Kindly confirm .
**Guest name**
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This guys thinks that after 3 nights of Booze, partying and spending who knows what amount of cash on Lady friends, I'm going to issue a refund? I wasn't born yesterday, I had already experience before joining Airb, hence why I earned Super host status and my guest have giving me positive reviews, especially about the cleanliness of my place.
To respond to his message:
1) You did not bother to come see me .
I was waiting for him at the apt but he decided to go *Site Seeing* . I don't always have the chance welcome, in person, the guest because most come late at night, I try to. But off course it's not an obligation.
2) There was no hot water .
The heater was used before he came in to clean some pots and dishes, It was working 100%, I tuned it on myself.
3) Floors were filthy
The floors were filthy after 3 nights Booze, partying and lady friends!
4) No towels
I left 12 Towels in the master bedroom.
5) The third room did not have an AC
it's stated in the description.
6) The guard has no idea what he is doing .
?? The guard is there to guard, he handed you the keys immediately after I authorized him at...2:30 am.
7) The whole apartment smelled muggy .
Yeah, It would smell muggy after 3 night of you know what. I always leave my place clean, and use lysol products.
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I already reported this , chatted with support and even talked on the phone with them, they were very swift about my concerns. I will update this after they investigate. Thank you for reading.
I will go to the apartment early in the morning to inspect it, hopefully there's no damage!