We are new to Airbnb, I help my parents run their Airbnb. We got a family of 4 (husband, wife, 6 yr old, 9 yr old) moving from South Africa, they were looking for a place to stay till their house was ready so they asked for a "special price" and booked it for 29 days. Throughout the month, I sent 3 messages asking how things were going and they replied right away pleasantly saying everything was great and our place was fantastic. I told them that the day of check out I would be arriving a little later than check out time that they could take their time not to rush. The mother did not address the comment I made about time but only said, Thanks Bianca, I just wanted to let you know we broke your cutting board and wanted to leave you a few dollars, how much was it? I told her it was not a big deal and she replied, Ok have a great evening!
When I arrived at my apartment on checkout day I wanted to cry. They weren't there and hadn't left a note or anything. There were red stains smeared on the walls, handprints EVERYWHERE, my screen door was off the rails, they had stripped the sheets and thrown them in the washer and dryer but they were FULL of sand and glitter so they were NOT clean, the lint trap was PACKED with sand, sequins, glitter and lint, there was toothpaste caked on the bathroom counter, sink and had run down the front of the cabinets, there was NO carpet on the floor so of course the tiles are covered in toothpaste, men's footprints, among other footprints, then I enter the first bedroom, the bed rails scuffed and gouged the walls, there are handprints EVERYWHERE, there are gouges inside the closet, the other bedroom is much of the same except all 4 walls must be scrubbed, there are enough dust bunnies under the bed to start a bunny farm, they did not clean the shower, the drain was clogged and I almost couldn't clear the hair, there was stinky moldy water in the toothbrush cup, there was caked urine around the base of the toilet and food left in the closet........there are purple stains on my granite kitchen counter (won't come out), they left food on the dishes in my dishwasher (smells like a dead body), left charred food in the oven, my fridge is FILTHY, the stainless is so dirty I don't even know if it's just dirty or scratched.....they took half my towels, they broke my stools....I know I have to start a Resolution Process but this is so overwhelming and my place is booked!!! How on earth can I get it cleaned, all my stuff repaired in time for my next guests!!! It's impossible!!!! Not to mention, I will be leaving them a BAD REVIEW but do I go into detail about what they did or do I just generally say they left my place dirty and broke appliances, furniture and did not inform me? Sorry so long, I don't know what to do!!
