My first guest experience go did not go well

[Marcia167]

My first guest that stayed in my house was not good, this woman almost burn down my house by turning on two heater at the same time. She brought her own heater, and she even threat me to give a bad reviews.  I try to contact Airbnb, but it  was impossible. Can anybody give me some info? 

[Matthew285 · Accepted solution]

@Marcia167 if you want to contact Airbnb:

On your Help page, near the bottom right is a "Contact us" button.
Or you can use this link: https://www.airbnb.com/help/contact_us

Once you are on the "Contact us" page, choose "Its something else"

This will give you the choice to either exchange messages with AirBnB or to speak to someone on the phone.
(Using the "Contact us" by phone gives you the option to have them call you, so you don't have to wait on hold.)

If you don't mind waiting on the phone:

United States +1-415-800-5959 +1-855-424-7262 (toll-free)

[David126]

@Marcia167

This is something you can address in the review.

[Marcia167]

Thank you so much Mathew, I appreciate the help