My guest cancelled at 5am in therning and should have checked in at 3pm on the same day. Is this

[Liz638]

My guest cancelled cancelled at 5am in the morning. Check in was at 3pm. He is being refunded. I have the 24 hour cancellation policy. Surely he should not be refunded

[Sandra856]

Hi @Liz638 🙂

You have choosen the flexible cancellation policy - or it was set as default by airbnb when you signed up. You can change it to moderate or strict. I have strict and it works perfectly well. 

I just took a screenshot of the flexible cancellation policy you got. So you can see how much the guest gets when cancelling.

I love your place btw 🙂

Kind regards Sandra