Hi Airbnb Community,
I have a situation I don't know what to do with, can't find the answer and thought I would ask you lovely people.
I am a Superhost and have loved hosting.
My guest messaged me telling me she and her group have to leave a day early due to flights. Her total stay was 5 nights, and this happened on night 4.
She sent me a request to change her reservation to 4 nights. She's been a nice, respectful guest, however, I need to know if I am obligated per Airbnb to change her reservation and therefore loose the money for that 5th night? Because her original reservation was for 5 nights, I wasn't able to book that night and perhaps a few subsequent nights. She has stayed for over 3/4 of her stay.
What am I obligated to do per Airbnb?
What would you do?
Katelynn