My host has not yet verified their account

[Lee92]

Hi

I have booked (and received a confirmation) from my host, but now when I am trying to send them a message, I get a warning saying that this host has not yet verified their account so I can't contact them. 

Their phone number is not connecting. 

I need to know if to cancel the booking or not. 

[Judy1]

Hi @Lee92,

I'm sorry to hear that you are having such an unsual experience with your host. I would get in touch with Airbnb via Twitter @Airbnbhelp. Have your reservation details handy. They will ask you to send them a PM with your reservation details. Never share any person details in your public tweets. Do mention that you are concerned that you cannot get a hold of your host and verification are still pending. They will definitely be able to shed some light on the matter. Also, if you are not confortable, I would ask if you can be re-housed with another host. Cancelling on your end will dock your user fee which is non-refundable, so get in touch with Airbnb first. 

Keep us posted! 

Cheers,

Judy