My host is trying to move me to another property 3 days before I am due to arrive

Matt48
Level 1
London, United Kingdom

My host is trying to move me to another property 3 days before I am due to arrive

I am flying on Sunday and have booked a 2 bed property for myself and my 2 teenage daughters.  The host has contacted me to say he is upgrading me to the "honeymoon suite", reading between the lines basically as he has another booking he wants my property for. Looking at it the new property it looks to only be suitable for 2 people and is without the kitchen, dining, lounge area I was especially keen on when I made me orginal booking.  

 

Help!!!

2 Replies 2
Donna15
Level 10
Delft, Netherlands

@Matt48, you should contact AirBnB immediately and express your concern. 

The host is required to provide the accommodation you booked. 

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

 

You can reach them as well via the Help link at bottom top of this page.

 

Also, on your reservation itinerary is an AirBnB phone number.

 

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

 

Matt48
Level 1
London, United Kingdom

Thank you!!!