@Eddie252 Here's a tip you can try. I don't know whether you have been calling Airbnb, or messaging with them, but I never call, I message. If my issue is a technical one, I start the message with "TECHNICAL ISSUE. PLEASE DIRECT TO APPROPRIATE DEPT. Then I explain the issue, as simply as possible. I have found when I do this (once it was a Trust and Safety issue, so that's what I started the message with) the support person does pass it on to the correct team and I get a response from a person on that team quite quickly. I think the reps who answer the phone and the messages are happy to pass it on to the correct team, rather than trying to sort it out themselves, and then when they can't, and have wasted your time and theirs, they say they'll get someone to contact you, but that never happens. Better to direct it from the outset to the dept. that can deal with it, than to talk to some clueless 19 year old tasked with answering the phone.
That's all I can suggest. YMMV.