This has been the most unbelievably negative experience I’ve ever had with any Company, ever!! Similar to almost everyone above, my listing was removed with ZERO notification – it was only when I was trying to share my link with someone who wanted to book the place that I realized it was gone. My property manager (Superhost) reached out to Airbnb (she is the account owner) and found that a neighbor had made a complaint about a massive party at my 2 bed/1 bath, 1500 sq ft lakehouse with THIRTY partygoers and ELEVEN cars. However… Guest (with long Airbnb booking history and zero problems) says there was no party, housekeeper found no evidence of a party, and I reviewed front door/driveway security camera (disclosed in listing) footage and found NO additional guests coming or going. So you would think this would be a quick solution to get the property link re-established, right??!? Nope. What’s entirely frustrating, is that the “evidence” the neighbor provided Airbnb that they shared with the Property Manger is: one picture of 2 (two) extra trash bags placed beside the main garbage can and a picture of a puddle (with no evidence that this is even on my property) saying this is sewer backup from all these guests (apparently you have to ignore the fact that we are on city sewage and not a septic system). That’s it. No pictures of all these cars and/or people and Airbnb STILL hasn’t restored the listing (that we'd received nothing but 5-star reviews on) and we are now going on two weeks. To say we are frustrated is the understatement of the year. Considering filing a “tortious interference” claim against the neighbor. Property number is/was:
621144651839067411
