I am a super host with two properties listed under my account both with 4.8+ review. I had a guest who violated the number of guest and house rules by throwing party at place, I received complains from neighbors about party, 15+ cars parked in the street etc. I have restricted rules set up for no party and gathering more than number of people declared, communicated to guest and received acknowledgment. This guest declared 4 people but brought 30+ people and threw a Halloween party. I called guest asked them to stop, they did not listen. I called police and Airbnb both and reported the case. Asked Airbnb this guest is violating the house rules and I want their help and reservation to be canceled. I sent police to give them warning to stop the party. Police went there and asked guest to vacate extra guests, there is a police report on 30+ guest being there. Police told me technically since there is no crime, and not much noise when they arrived, there is not much they can do and this is a civil case and need to be resolved between Airbnb and you.
Next day I received an email from Airbnb that my account is suspended because of report of party they received, even though I was the one that reported that and asking them for help. The suspended my other property too under same account. They are supposed to call me today. But I was wondering if anyone can help me on this? In my side, I did everything right and followed the rules but at the end I am the only one getting penalized without violating any rules. Airbnb threaten to cancel my upcoming reservations as well.
How long do you think this would take to resolve? Can I list my properties under different host account of mine gets permanently suspended? Thanks a lot for your help. I’m very frustrated about this