My problem is that guests frequently book a room for one person when in fact they are two.

Answered!
Denny35
Level 1
Rainbow Beach, Australia

My problem is that guests frequently book a room for one person when in fact they are two.

What should i do?

Top Answer
Helen3
Top Contributor
Bristol, United Kingdom

Charge them for the additional person and mention it in their review @Denny35 

 

Have it in your house rules and booking confirmation message that only those who have booked and paid can stay.

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3 Replies 3
Solveig0
Level 10
Lørslev, Denmark

Hi @Denny35 ,

 

This is a pretty common situation as you'll see if you do a search in this community forum. Do you know if they will be more people before they arrive at your house, or first when they arrive?

 

Yours, 

Solveig 

Gordon0
Level 10
London, United Kingdom

Send a friendly follow-up confirmation a la: 'Thanks for the booking. To confirm, this is a one night booking for one person' yada yada. Works for me. 

Helen3
Top Contributor
Bristol, United Kingdom

Charge them for the additional person and mention it in their review @Denny35 

 

Have it in your house rules and booking confirmation message that only those who have booked and paid can stay.

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