Blimey; you are clearly on a payroll/payola or a mate of this place as your venting at me is a) premised on a gargantuan presumption on your part - none of which is objective or factual - and b), you have absolutely no idea how far my research went (nor in fact - what my personal circumstances were. eg what if my husband had died/was about to die - the day I was booking - food for thought eh?) etc etc...
You have clearly shown up your desire to attack, with no desire to know the background, and with only a focused objective to shout me down; unfortunately because you don't know the full story - and clearly seem to misconstrue my words as emotion - when in actuality this is precise and factual account of what happened.
There is not a lie or any mendacity in anything I say.
I had every right to be angry and upset - at the lack of honesty, lack of concern, lack of anything bar to try and fob me off - and I wasn't even angry; just increasingly upset and stressed as I was losing faith as the replies were patronising me and making zero apology for the presumptions of stupidity thrown at me (I mean, really - telling me to check the euros vs stirling er, dur, did that like er before I wrote my email questioning the amount...I mean c'mon - bad enough as it is to assume a five year old is that dumb - to then not even write back and apologise for such a grossly wildly inaccurate presumption) - but then rather - then try and plead ignorance about the fee..?
The hotel went to air b n b as it needed bookings.
It then refused to tell me exactly which room I was being charged for (twice I asked for photos; not even an aplogy for not being able to provide me with an image of what it is we have paid for)
It then tried to obfuscate the issue and introduced a misnomer - a notion of confused currencies - what? With me being a ditzy woman? Nah, ain't gonna wash.
Then - when I wrote several emails - a) screen shotting the amount in GBP and sending it TWICE (they ignored the first email) - ie when forced to have to prove my capacity to read £ vs euros b) explained myself x three or four times, they didn't even have the courtesy or basic manners or etiquette to pick up a phone in order to clarify a thing; no - too cowardly.
Kids know that texts and emails are atonal and therefore not a conversation in true emotional breadth.
SO basically when I asked questions wanting to know what it was I was paying for, I got cancelled; the DAY BEFORE WE FLY. I am taking my bereaved daughter away as it happens, and yes, she wanted to know why anyone would do such a thing.
I have just had some ludicrous email from the 'host' - pleading charitable status and some utter nonsense. Well I happen to work for a charity, in special needs, and today I was at work; so to make matters even more preposterous they now try and pull a charity card.
Charity begins at home.
Presumably why a hotel such as theirs has to resort to air b n b for bookings.
There we go.
Job done.
Thank you.
You're welcome.
Sincerely.
