Hello all,
I need some advice, insight and information on guests checking in.
I started off with my listing set at 4pm check in. I wasn't aware that almost every guests would assume that you can check in ANYTIME after 4pm (like a hotel). After speaking with Airbnb they advised me there is a time frame I can add. I then changed check in time to 4-6pm. I am still experiencing guests being very vague and basically telling me that they will show up between those hours. The issue for me is that I don't live on the premises. I always reach out to my guests a few days before they arrive with a welcome letter and ask/get an idea of what time would work best for the guests. My intentions are to accommodate my guests to the best of my ability as my schedule is actually pretty flexible. I just need to find a super nice way to ask guests to give me an exact time.
Also, is it just apart of hosting for a guests to expect you to calculate/guess what time they will arrive? For example, I've reached out to guests saying welcome and ask if they will be arriving right at 4pm and they go onto say: Well, I arrive at the airport at this time so once we get our bags and find a taxi or take the transit I'll contact you.
I come from being an Airbnb guest first and I have and would never be so vague, and expect the host to just check me in at a time that I choose.
Is there something I should put in my discription?
It is also very common on listing around me that hosts will charge for late check in. For those of you that do list this do you charge every hour after your check in time? Or a flate rate. Are most guests understandable of this?
Id appreciate any feed back!