Debating writing something like this but it needs to be shortened...
He was a nice guy.
Review:
(Name) was great at quickly responding to messages and communicating his needs/wants.
He may have been more comfortable on this trip with a 24 hour check-in desk. He mentioned a couple days before check-in potentially only needing 1-2 days of his 5 day reservation and requested a full refund for the unused days.
The day before he asked if he could check-in around 10pm (about 5 hours after my check-in time). I told him I would stay up and meet him for check-in and setup a smart lock just in case. I got tired close to 10 and sent him the code to check himself in. Checked in at 4AM.
Sent me a message the next day mentioning he would be checking out late and sent a change request for one day. We spoke and he offered to pay my minimum stay of two days (despite my strict cancellation policy), I reluctantly sent a change request for 2 days. He didn't accept the change request before the end of his 5 day reservation so I cancelled the change request.
Since he was checking out late, I texted him when I was on my way. He was still there and I waited outside while he finished up his emails. I didn't charge him for the late checkout because of the 5 day stay/change request debacle.
(Name) requested that I review him as if he'd never stayed in my cottage and we'd amicably resolved his change request.
(Name) owns a sauerkraut company and was nice enough to leave us a sample jar. Would recommend him as a polite guest with good communication if you're able to accommodate self check-in/out.
★ ★ ★ ★ ☆ Overall
★ ★ ★ ★ ☆ Communication
★ ★ ★ ☆ ☆ Cleanliness
★ ☆ ☆ ☆ ☆ Check-in/out timeliness