Hi Mark. airbnb did refund me . But I did not book my accommodation to get a refund from airbnb .
airbnb is suppose to provide guaranteed and safe accommodation and not allow any one and every one to rent out their place without checking properly. They could not even contact their own host.
I was told they cant do any thing until they speak to the host.
Meanwhile , I was left on street in an unknown city . Airbnb did not offer to find any alternative accommodation either. I was left to sort it out myself. what is the point of using a multiple billon dollar company if they cant provide the most basic service they are suppose to ?
Getting refund did not do any thing to improve the hell that I had to go though and a ruined trip .
If Airbnb cant secure accommodation than what's the point of this existence of this company ?
I hold airbnb responsible as they complete failed to provide accommodation and on top any support or solution .