New here! Need your help

Paul7778
Level 1
South Salem, NY

New here! Need your help

Can i deny an instant booking 

 

How do I refund a booking that canceled? Must they cancel by a certain time before check-in to be entitled to a refund 

 

When do I see deposits with instant booking? At same time or upon check-in? Or some other time? 

 

 

2 Replies 2
Mike-And-Jane0
Level 10
England, United Kingdom

@Paul7778 

Yes you can cancel an instant booking by saying you are not comfortable with the guest. I think you can do this up to 3 times.

Refunds for guest cancellations depend on your cancellation policy

You will see money for a stay released the day after check in. It can take up to 30 days for your first payout after which it should get to you within a week

 

Your questions suggest you may need to do some more research on how Airbnb works......

 

Helen3
Level 10
Bristol, United Kingdom

Hi @Paul7778 

 

Do have a look at the Airbnb Help website as it covers most of your questions and many more about the basics of managing your listing.

 

I would always advise new hosts not to use IB so you can learn to screen out bookings that don't work for your listing .