Need some advice as I'm fearful of getting a bad review with just my 4th booking as a new host. I have a guest requesting a full refund of the $99 cleaning fee because they ran out of toilet paper and because a trash bag wasn't put in the can. The bags were readily available, just an oversight in not placing it in the can.
Additionally, this was just a two night stay for two people and there was a full roll of TP upon check-in. While being understanding that a spare roll should have been provided and profusely apologizing and offering to compensate them for their inconvenience of running 5 minutes down the road and purchasing a roll, I don't think a full refund of the $99 cleaning fee is appropriate. I still have to have all the linens, towels, floors, dishes, and cleaning of all of the surface, and bathroom.
Any and all thoughts/comments/recommendations are welcomed!
TIA,
Mandi