@David-And-Heather0: Congrats on your first listing! As you know, this is a Help forum for Hosts, so we can't actually make things happen for you, just share our experiences and what knowledge each of us may have. It does sound like you should contact Airbnb to see why your listing, and the links, don't seem to be responsive. As an alternative to sending a message because the link doesn't seem to work, you can also send an email with Airbnb's email address, using your own email provider. Or, if the booking is confirmed, then you can now see your Guest's phone number, and they're full name. If they have text messaging available, you can send a text and tell them you've got a little hiccup with sending a more detailed message via the Airbnb platform and that you are working on it with Airbnb, and you will be contacting her/him shortly once that's resolved. So, there are other options while you wait to get assistance from Airbnb. Good Luck! Lois