New listing live then suspended pending email confirmation

David51
Level 2
Henderson, NV

New listing live then suspended pending email confirmation

A friend who has a condo in Park City, UT decided to join yesterday and was notified the listing went live via email and that guests could book. Almost immediately after that, he got another email stating: 

 

Hi Mark,
We noticed some unusual activity on your Airbnb account that we need you to confirm. In the meantime, we’ve restricted access to your account. Your listing On Main St, Park City, SUNDANCE has also been temporarily hidden from guests.
To confirm this activity and re-activate your listing, email us ataccount.inquiry@airbnb.com from an address associated with your Airbnb account.
 
He has emailed as directed multiple times in the last 24 hours and has not been a response yet. Can anyone suggest how to solve this the quickest way possible? Sundance Film Festival starts in 6 days. Thanks all. 
1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @David51,

 

I would have your friend contact Airbnb directly and the best way and quickest is via Twitter.

 

Check out this post: https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165/highlight/true#M...

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host