I’ve just gone through this experience. The host contacted me via WhatsApp (without consent)
This is NOT OK.
They requested me fill out a form full of sensitive data, tried to upsell services (transfer / checkin) and also called me to chase.
I consider this a deep violation and breach. I paid Airbnb to protect me, there is a messaging feature on the app. I cancelled due to safety concerns (too many red flags) and Airbnb didn’t support me.
As far as I’m concerned Airbnb has information *everywhere* to keep communication on the platform but when a host steps outside of this they don’t support you.
Listen. To everyone reading this.
REPORT THE HOST & REPORT AIRBNB.
It’s not ok for a host to contact you on whatapp or any other personal social media platform.
It puts you at risk. It’s such a violation.
I’ve had so much of my time wasted interacted with Airbnb over my experience. I refuse to do emotional labour when I’m on my trip because ths service I PAY to protect me, to make me feel safe.