It seems I have been the victim of a hacking.
I booked a room in Newcastle UK for two nights to attend my cousins wedding, but last night I had an email to say that my registered phone number had been changed and that 'I' had cancelled the reservation and will be refunded apart from a booking fee and the £25 newbie coupon I used. I also saw notice that the last recorded log in to the site was from the US (I live in the UK) -hence the hack.
I managed to get hold of somone from Air B and B on the phone who seemed very helpful and that he would pass this over to someone to handle, expected by end of today.
I am concerned that I have not only lost the booking but fees and a £25 coupon. It is not a great loss, but not a good intro to Airbnb so far. The Customer Service in dealing with this will be telling.
Anyone else had this sort of experience or is it a one off?