We booked an apartment in Kenya for a few days. Upon arriving, the host was not available but said she would send her niece over. We sat in a hot parking lot for over two hours, with a baby. The niece did not arrive, but the maid did, and finally let us in. The maid spent over an hour showing us items in the apartment, and then trying to charge us for laundry and cooking services. We were so tired after 2 days of flying and waiting in a hot parking lot, but she just kept trying to sell us on services. Though we had bought our own laundry soap and groceries. We told her flatly we were not interested and she finally left. We noticed a bunch of parts on the floor of the second bathroom shower. We decided it wasn’t a big deal and that we would all just use the main bathroom shower. The coffee pot also had old coffee and mold growing in it. The electricity went off several times during our stay, but we still chose not to complain. The maid would show up unannounced, which made us considerably uncomfortable. We checked out, and received a message from the niece that we broke the shower that we did not use and a light switch, and that she needed to be compensated. I’m not sure how we could even break a light switch, and we surely did not use the already broken shower. I’m wondering how to go about filing an official complaint. This feels like extortion. Any advice?
