No access to Payout routing rules

[Malcolm22]

Hi All,

We have been updated to account "ready" several days ago but the Payout Routing Rules did not highlight so we are unable to enter any information as to a % split.

We would appreciate any help that comes our way.

Thanks .

Malcolm.

[Clare0]

@Malcolm22  what device /browser are you using?  Try it with Google Chrome as your browser.  It should work fine as this is Airbnb's recommended browser for managing listings. 

Let me know!

[Malcolm22]

Hi Clare,

Thanks for the suggestion. I use chrome as our browser and i just checked again, and still cannot access the Payout Routing Rules. I think that if the problem is still there in the morning I'll go searching for a phone number and see if I can speak to someone at Airbnb HQ.

It's good to know that there are people out there willing to help.

Thank you.

Malcolm.

[Clare0]

@Malcolm22  I have to assume that you have at least 2 payout accounts listed, correct? Do they both have a status of "ready"? Both have to have that status in order to add routing rules. 

Let me know!

[Malcolm22]

You're good.

We have a lady running our listing and we have just added our payout information to the account. I will get in touch with her in the morning and ask her to check her account information.

Thank you.

[Clare0]

@Malcolm22 Ok.  If one of the accounts was just added, more than likely it is still pending verification by Airbnb.  What Airbnb does with new payout accounts is send a small deposit, usually a penny, to be sure it gets processed correctly.  This can take anywhere from 2 to 5 business days to process.  Once this is done, the account status will say ''ready" and you should be able to then establish routing rules. 

Hope this solves the problem!

Clare

[Ann483]

I use an iPad. I have two listings. I used two bank accounts, a different one for each listing. I closed one of the bank accounts and now want to receive payments for both listings through the remaining one account. I can get to the Payout Method page, where I have three payout options listed. I want to delete the closed account. I am unable to do it. AirBnb customer service rep tells me I have to make these changes in Payout Routing Rules, but the Payment Methods page has nothing else on it than the three accounts. I have turned the iPad off and on. I have signed in and out. I cannot find the Payout Routing Rules! I need help!!!!