No payout received for rental in South Africa

[Claus-D1]

I had guests from the 05.12.19 to the 16.12.19. Airbnb advised me that payment should be in my bank account on the 11.12.19.

My SA Bank can not find the payment.

I have spend endless time writing emails and making phone call. However, only get as far as the call centre. Despite many promises and

apparent escalation to the highest urgency level I have not received any feedback from the relevant department.

My Bank has requested a SWIFT (MT103) as proof of payment. I have ak Airbnb to provide me with this. No response!

Can some one help me here or has any suggestions. Should I involve the media or even legal assistance?

Thanks Claus 

[Jeff158]

@Claus-D1 

Have you completed the form mentioned in the link below.

https://www.airbnb.co.uk/help/article/2495/do-i-need-to-complete-the-exchange4free-form-thats-sent-t...

[Anonymous]

Hi just wondering if you have received ur payout?

how did u solve it? 
im having similar issue.Almost 2 weeks now. Seems like airbnb refuses to provide any proof that payout is being released.

call my bank no transaction has been whatsoever. This is on airbnb’s end.

[Rene1659]

Hi Claus, has the issue been solved? We are experiencing exactly the same. Our Bank FNB is asking for a proof of payment and an account number the money has been transferred from. So far the service from their customer service has led to nothing. 

[Michiel41]

Hi There - have any of you had luck from Airbnb? We have the same situation with no payment and no response from Airbnb. 

Regards

Mick

[Michiel41]

Hi There - have any of you had luck from Airbnb? We have the same situation with no payment and no response from Airbnb. 

Regards

Mick