No water in my building, guests are coming tomorrow!!

Trinity-And-Cristina0
Level 5
Prague, Czech Republic

No water in my building, guests are coming tomorrow!!

Hello fellow Airbnb'ers! I am in quite a horrible situation. There has been construction on my block for quite a while but during the past weekend, one of the workers hit a main pipeline, and now my building is without water 😞 I am going crazy for myself, but to add stress to an already annoying situation, I have a guest coming in 1 day. The way things have been going, it does not look like the water will be back any time soon. I am really sad because this guest and I have been having great communication, and she and her boyfriend will be here for quite some time (7 nights, 8 days), so I would hate to cancel them at such short notice but I dont know what else to do?!?! There is no water to even wash your hands or flush the toilet, that is not an exceptable living situation, especially when people are charging! I feel terrible because they are coming so soon so I would hate for them to have the added pressure of finding another home, but also, I've been working really hard on my airbnb status, and would not like a cancellation to be on my record...what should I do? If I at least had an estimated time of this being fixed, I could make a proper decision, but my landlord keeps giving me no information. Thanks for the help guys! 

2 Replies 2
Donna15
Level 10
Delft, Netherlands

@Trinity-And-Cristina0, what an awful situation. Contact AirBnB immediately and explain what's happening. Ask their advice. It's possible they can cancel for you - given the extenuating circumstances - and find a suitable alternative place for the guests. 

 

Do not cancel the booking yourself, or you will be penalised.

 

You can reach AirBnB via the Help link at the bottom of this page.

 

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

 

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

 

Essential reading for hosts.

Contains a link with several international phone numbers (‘Contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

 

If there's no specific number for the Czech Republic, try the number(s) in the US or the UK.

 

Here’s the number for Canada and the US.

+1 (415) 800 5959 / +1 855 424 7262 (emergency toll-free number)

 

The UK number.

+44 203 318 1111

thank you so much for all your help!!

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.