Air bnb has not paid me since December 14th. December 16th was the first missed payout. Since then, there is over 33 guests who have stayed and left who I have not been paid for. Today, it's over $32,000 that Air bnb owes me. No one has a solution or definitlive explination. I call daily, because anyone who is owed this amount would be knocking on doors, and no air bnb representative has any clue. They all want to help, and offer their own advice. "Let's try changing the payout account," Let's try changing it back," "Maye if we split them into diferent accounts," have all been genuine sugestions from helpless level 1 customer service reps who are just as lost as I am. I have taken out loans to pay my fixed expenses (at crazy interest rates,) and my credit card already has $10k on it and they raised my interest rate on it also since I have not been able to make payments. I am not a bank, but I am being obligated to keep loaning money to Air Bnb. My real bank, who I need to pay mortage to, and the water company, and electricity company, don't really understand the situation and so of course I need to continue to pay mortgage, rent, light bills and water bills.
I beleive it happened when for some reason Air Bnb did not deduct certain resolution adjustments from future payouts last year. There were about $1,500 in total resolution adjustments in 2017/18. They also for some reason did not payout some amounts to me. There were about $1,200 in payouts to me that did not go through in 2017/18. But after the 14th of 2018, payments simply stoped all together.
Has this happened to anyone else? If so, what did you do? What department resolved it? (The Air Bnb reps have suposidly sent emails to both technical and finance, but no definitlive conclussion has come from them.) Is there an email where I can actually reach someone real from Air Bnb (not a general customer service filter,) to help me resolve this? Over $30k is a little serious and I really need help. I can't continue to host for free, and if it continues I can't host the future guests since I'll eventually need to pay my bills from income and not additional loans. Need help : (