Branka-and-Silvia0
Zagreb, Croatia
Level 10
This image pretty much sums up what Airbnb thinks about thei...
This image pretty much sums up what Airbnb thinks about their changes aka "releases" vs the end user experience
Hello All,
I'm having a very frustrating experience and I'm not sure what to do now.
A guest stayed, did drugs , had drug buddies over, left damages and needles and removed by police.
I opened a claim. Its been closed without followup. I can't message about it. Airbnb doesn't display I had it booked anymore and the guests messages have all disappeared from chat.
I started communicating with Airbnb support approx Oct 27, I dont have any resoltuon yet.
**[Private conversation removed in line with Community Center Guidelines]
@Lisa723 I dont have a phone number to reach them from Canada. I chatted with Support again, they won't give me a phone number to call either
While I had a conversation with chat support, they had absolutely no information, other then for me to wait. They will ask whoever it is to communicate with me.
@Lisa723 that's the phone number i tried for Canada. The recording says they cancelled the number.
Actually I tried the 1-855#, sorry to have been unclear.
I got: "Thank you for calling Airbnb, this phone number is no longer in service"
That's true, it can be called from Canada. But I've had to wait much much longer for a call to be answered when using the SF number, just because that's the number they post for everyone. @Lisa723
UPDATE: I called 647 945 9627 from Canada as suggested by @Lisa723, i spoke to someone and the entire call took 9 minutes, including hold time.
Much better then the hours I've spent chatting and explaining.