I'm having a very frustrating experience and I'm not sure what to do now.
A guest stayed, did drugs , had drug buddies over, left damages and needles and removed by police.
I opened a claim. Its been closed without followup. I can't message about it. Airbnb doesn't display I had it booked anymore and the guests messages have all disappeared from chat.
I started communicating with Airbnb support approx Oct 27, I dont have any resoltuon yet.
**[Private conversation removed in line with Community Center Guidelines]
@Lisa723 I dont have a phone number to reach them from Canada. I chatted with Support again, they won't give me a phone number to call either
While I had a conversation with chat support, they had absolutely no information, other then for me to wait. They will ask whoever it is to communicate with me.
UPDATE: I called 647 945 9627 from Canada as suggested by @Lisa723, i spoke to someone and the entire call took 9 minutes, including hold time.
Much better then the hours I've spent chatting and explaining.