Hi everyone. This is my first post ever and I will try to keep things short and explanatory enough trying also to hide the frustration that I feel. I was invited to the plus program and everything was trouble free until a couple of days ago. I did contact Airbnb support in order to ask what should I do in the event of a much needed renovation (a couple of rooms of my Airbnb plus listing need an update). My questions were basically: should I get some professional photos taken and upload them, replacing the old ones (photos of rooms that after the renovation changed significantly)? should I request a new photoshoot? I really needed some guidance. The response left me not only frustrated but also wondering. The answer I got was that you have to leave the plus program and then if we invite you again you can join once more! I replied of course that I don't really understand the logic of their reply. Most probably eventually every listing of the plus program will need some kind of renovation whether that is a new kitchen, bathroom or decorations. Most of the hosts have put a substantial effort into making their homes and the hospitality they provide good enough to be called into this program or at least this is how I perceive this! Therefore if these hosts do make some changes without changing the 'aura' of the property or the very essence of it why they should leave the plus program? I did of course ask support to re-examine my request because in my point of view, making a plus listing even better is a win win situation for everyone involved, myself and Airbnb. Has anybody had a similar situation? How did you handle this? What should I do? My kitchen and bathroom really need some remodeling.
