Three months ago, I reserved a room for this August in Barcelona that looked wonderful. It has two dozen reviews and 100% of them gave the place perfect 5 stars. Every comment was praising the host and the apartment, so I reserved the room right away without contacting the host first.
After sending my reservation, I immediately sent a message to the host. I think within an hour our reservation was accepted by the host and our booking status is now "confirmed". I was thrilled. I didn't even notice that my message and questions were ignored by the host. But I thought that since they confirmed my booking, I guess it's alright.
Last week, I sent another message asking the same questions about the meet-up and about the keys. No reply. I figured maybe language is a barrier? (Even though AirBnB has a translate option using Google). So I sent another message a couple days ago that I translated into Spanish. No reply.
This is when I began to feel worried. I checked her listing again and began to notice some guests did say that communication is a problem, but the place was okay. On the listing, it says the hosts' response rate is just 40% and it said they reply after a few days or more.
Oh no. Our trip will be in a few days time.
What should I do now? At what point do you think I should ask AirBnB for help?
Thank you for reading thus far, and I hope you can help us.