Outsourcing Airbnb Management and Turn Over Services

[Randi33]

Does anyone know when Airbnb Outsourced their company and why all of a sudden the service went from great to horrible much like HomeAway did when they Outsourced their company. I no longer receive any emails with inquiries for rentals or when the rental is booked. Their Outsourced agents are denying this and have become incredibly rude compared to the nice people I dealt with in the US.

[Ana1136]

@Randi33 I don't get any notifications too, i just check the app 2-3 times oer day and I don't miss anything. I am hoping they will fix that soon. 

[Randi33]

The thing that bothered me is that they're saying that I'm receiving the emails when I'm not. The new out sourced customer service is horrible