PAYMENT SUCCESSFUL FROM MY CREDIT CARD BUT BOOKING FAILED, ERROR CODE 500

[Erpreet0]

i HAVE MADE A PAYMENT OF 13828 INR FROM MY CREDIT CARD FOR BOOKING FOR 04 DAYS AT GOA. HOWEVER ONCE THE PAYMENT GOT DEDUCTED FROM MY CREDIT CARD THERE WAS AN ERROR CODE 500 BEING DISPLAYED ON AIRBNB PAGE. KINDLY PROVIDE UPDATES ON MY BOOKING AND MONEY STATUS.

[Emiel1]

Hello @Erpreet0 ,

This is not Airbnb itself, but a community of hosts. You need to contact Airbnb:

Contact Airbnb - A Community Help Guide [UPDATED]

Hope this helps, Emiel

[Quincy]

Hi @Erpreet0,

Welcome to the Community Center. 

I was wondering if you've been in touch with Airbnb as recommended by Emiel? 

Quincy

[John2441]

I was asked for a pic of my government ID and then took a pic of my face to confirm. 

Then I get an error and an overall restriction - which is very frustrating! 

I can't access any part of the site. 

Can someone clarify what is going on?

We also just put in payment card details before all of this happened, so I am very spooked as this is my first time paying for this service.