PAYOUT DELAY

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PAYOUT DELAY

My guest checked in on Sept 24, 2016 and out on Oct 4, 2016 but the payment is still pending. Who do I need to contact to get assistance with this.

1 Best Answer

So on your transaction history page, you click through to the "Future Transactions" tab and is it still listed there vs. being in the "Completed Transactions" tab?  That would be a problem and you need to contact Airbnb. Search for the help guide.  

 

However if it is in your "Completed Transactions" your payout will be based on the method of payment which could be up to 7 business days and you are only at day 4 now : 

Processing time

After Airbnb releases the payout, it takes some additional time for the money to get to you. The average processing time for each payout method is:

 

  • ACH / Direct deposit: Up to 3 business days
  • Bank transfer or international wire: 3–7 business days
  • PayPal: Within 1 business day
  • Western Union: 1 business day (US Pacific Time)
  • Payoneer Prepaid Debit Card: Within 1 business day

 

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255 Replies 255

Hi Fernanto,

I just posted the same. 5 guest I have not been paid on.

I too have been a host for almost a year & this has never happened before. Please let me know if you find out anything or the right person to speak to.

Thanks,

Marie

Thandeka0
Level 2
Berea, South Africa

How do we use the prepaid card to withdraw funds 

 

Jeff158
Level 10
Caernarfon, United Kingdom

@Thandeka0 

Have you completed the required exchange4free form so that the bank releases your money.

Click the link for details

https://www.airbnb.co.uk/help/article/2495/do-i-need-to-complete-the-exchange4free-form-that-s-sent-...

Thanks Jeff i have sent them an email and requested the necessary form. Thank you so much 

I have a delayed payout, this is not a way of treating hosts.

i have recieved a message saying that the guests have been informed to accept your payment.

i have hosted the guests and no payout came into my account yet

Hello!

 

i just want to know what happened with the upcoming payments???

I supposed to receive one in APRIL 5th and the next one on MAY 8th, and i didn’t receive anything.

 

 

can you please help me?

thanks.

 

melissa

Check your swift code

if veryfied, money will come 

Renata302
Level 1
Kraków, Poland

Another problem with payout. Guests checked out 10 days ago, Airbnb claims money was sent to my account, but my bank never received it. Same bank account used on past few reservations, funds were always deposited within couple of days. Now, after, several calls to support, still no resolution, and absolutely no follow up from the support despite their promises they will call/e-mail back. I requested to talk to the manager, and was told somebody will call back. Nobody did. They said they opened a problem ticket for incident, but won't provide me the number citing confidentiality. What a joke. I need to escalate this if anybody knows any numbers of emails? Thanks 

M--Shahbaz0
Level 2
Cuenca, Ecuador

It can be tough sometimes getting paid on time. The last resort I used was to escalate the issue to Better Business Bureau (BBB). It was my bank here in Ecuador that was less cooperative. They said that they had sent the money back but would not track it. After about one years I complained to BBB and within a month AirBnB paid me out their own pocket because they could not trace the money either. More recently, it took about 8 weeks for AirBnB to just get the money out of their system. I would wait a few month or two and then file an online complaint with BBB. Good luck.

 

Javier666
Level 2
Monterrey, Mexico

I am experiencing the same situation; payout was supposed to happen at a much earlier date and numerous attempts to get more information all resulted in the same type of reply ("urgent prioriy", "case manager will contact you shortly"...). During some of the times I called, the CS person seemed to insinuate it this was an issue related to the guest's account (not his payment method though, they stated that clearly). The worst part is that this guest is now part of a current ongoing reservation and if there is some reason why Airbnb thinks I shouldn't be hosting them or they should not use their platform, then Airbnb never made contact with me about it and has left me all this time in the dark. The opaqueness and uncertainty regarding this cannot prevail while I am a current host or continue to host in the future; I can not allow strangers into my home not knowing and them having said to have already payed but Airbnb is not releasing the payout and at the same time things appearing as if this guest's account is under revision or perhaps already suspended (Am I supposed to wait for them much longer to finish "investigating" while the current reservation goes on and guest claims to have no clue, my calendar remains blocked, reservation shows as everything is normal?).

 

After reading comments on this thread and others I felt my best option was to file a complaint with the BBB last night. I hope this leads to a good outcome for everyone and that this was a just a "glitch" like the CS person on the phone seemed to suggest during one of my calls. I suggested I would be doing this via Twitter DM at the beginning of this week and decided to wait for the Case Manager to get back to me a bit longer, but yestarday I was convinced that "shortly" could end up being months like it was before for other hosts. I have hosted on and off at different properties since 2012 and never had I experienced such a thing from Airbnb. I was shocked to hear other hosts stories. I really did not want to add to the long list of complaints they already have at the BBB but I can not afford at this moment to have this payout on hold for indefinite time, less so to keep hosting with the uncertainty that I will be compensated in the way offered to me by them.

 

I noticed that the support on their website and at the Airbnbhelp twitter never replied when I told them what I had done last night (they are usually prompt in replying, so clearly they are advised against it when you show them complaint, at least privately). If I receive a decent response and resolution from them in the appropriate timeframe according to BBB, then I can assume that they are slowly improving their way of handling these issues with hosts. Assuming this issue does not become a frequent thing, I would understand if this was really just something very strange with the guest account and a hard to avoid exception (because if not then they clearly have problems handling the volume of issues and should not be suggesting inviting new hosts until they are capable of dealing with these problems in a prompt  and timely manner).

I will try and post the outcome of this. I apologize for the extremely long run on sentences; the fact that this is a "current" reservation starting more than 10 days ago has added stress.

Louis53
Level 2
Hanoi, Vietnam

Please check the your bank swift code

if your acc is verified, money will come 100% fluently 

I hope that is the case, it always has before.

 

I am using the same bank account that I have used many times before with them and never was it delayed (therefore I would assume that my bank account is verified). Also they have explicitly stated via phone that  problem is regarding something with guest account (they did not say anymore specifics, except maybe some sort of "glitch"). If by chance the problem is with my bank account, how would I know if it has been "verified" or not?

 

I do not remember a specific verification process happening as it does elsewhere, but the account is under my name (my full name the same as on my verified ID) and has been my default payout method for a while now.

 

Thanks

 

 

I have not been paid for almost a month despite resubmitting my banking info and calling customer service multiple times  They keep putting the processing date ahead.  Even the amounts that supposedly have been processed are not getting into my bank account  They tried to say it was a problem with the bank, which has never changed, so I phoned the bank and was assured that no money had been deposited.  Where is our money going?  Definitely not into our bank accounts.  I agree, there is a money flow problem with air B & B and many of us have not been paid. What to do????

Cheryl
Walter171
Level 2
Singapore

Desperate and yet have not received payout.

 

Even wrote to Airbnb and still no response.

 

"

Hi,

Currently, there 2 teenager guests who check in yesterday at 2pm. They are here for 2 months, until end Aug, stay under Airbnb.

They are here on internship and is due to start work this morning.

I may loose the use of the apartment for Airbnb purpose and may have no choice to eject them in the process.

It would be a disaster for me to loose the use of the place and they cannot continue their stay on the first day of internship at work. They may end up looking for a place to stay instead of working on their first day at work.

Please advise.

Regards
Walter
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