What happens if hosts don't pay ABB charges and comission? I have a pending pay out of nine hundred and seventy six dollars since sept 3rd and been contacting customer service since sept 5th. Unsuccessfully. Only yesterday, sept 9th, I was told that they've started "investigating" and that I have to wait 7 to 10 days for a RETURN, not exactly for the pay out btw. Meanwhile, I keep hosting their guests. And paying comission. And I dont find that fair. I've been on airbnb for 6 months now and already facing pay out issues. Considering cancelling ALL coming reservations WITHOUT PENALTIES. Help? please? Thank you.
I've been hosting for almost two years--one place in the US and another in Ecuador. A little over a year ago, I changed the payment method for the Ecuadorian place to my bank in Ecuador. The first deposit went through but a second one did not. I raised the issue with AirBnB and the bank here. The Ecuadorian bank said that they had sent the money back because my account's profile was not complete (no e-mail or phone number). They also said they cannot trace the funds. AirBnB was also not responsive. I must have called, tweeted and written on their Facebook page 30 times without any effect. Finally I filed a complaint with the BBB in San Francisco where AirBnB HQ is located. Within a few weeks I had my money deposited to my US bank account. AirBnB did say that they could not trace the money but they had paid it from their own funds.
Has anyone else noticed that Airbnb is paying out much later than they used to? We used to receive our payout (in our bank account) 1-2 days after check in. Now it's more like a week to 9 days. Suspiciously this started occuring shortly after Airbnb started offering advances on your payout if hosts are willing to pay a 3% charge. Airbnb claims that they make the payout within 24 hours of guest check in and our bank says that it shouldn't take any longer than 24-48 hours for the funds to land in our account. Airbnb estimates that this transaction takes 4-7 business days to go through. I suspect that Airbnb couldn't resist earning even more interest on our money even though they are sitting on it from the time that the booking is made.
I have been dealing with same situation! No payouts since Dec 18th. They owe me over $60,000!! Owners I co-host for want their December payouts and the cleaners want their cleaning fees. I had to pay out of pocket to cleaners cause I didn’t have the payouts.
Called Airbnb Dec 28th was told “It was released on our end, your bank is holding for holidays. Shows it will be in your account today”. Was not. Called back again Dec 30th. Same story. Nothing was paid out. I messaged them through Airbnb help and they said they will look into it. Then disappear with no answers and no replies. The transactions are still showing in upcoming payouts so I know they weren’t released and they still are holding them. Been on Airbnb for 6 years and never had an issue with my bank and payouts so I know it’s not that.
Who actually cares for the superhost that give this platform all their business? Why can’t someone respond promptly and without fake promise of payout to get you off phone? Is Airbnb legally even allowed to hold your funds for that long?
Extremely let down. We aren’t talking $500 this is well over $60,000 and causes a lot of people problems when I can’t pay them.
Hello, my payment is delayed due to the airbnb platform, I already sent several emails telling them that they did not send me the payment and always the same automatic response, my payment is in future transactions and my host has left 4 days , I tried to contact you by email several times and always the same answer!
Hello, I would like to say that I love airbnb, but I am a little sad, because they did not solve my problem and as I said the value was not sent, because today was the last day for the value to enter my bank account and airbnb if you want sent the money