Hello, I would like to say that I love airbnb, but I am a little sad, because they did not solve my problem and as I said the value was not sent, because today was the last day for the value to enter my bank account and airbnb if you want sent the money
Is anyone experiencing issues with ABnB pay outs?
Its been a few weeks for me, had a few pending pay outs for previous reservations, contacted ABnB and issue was resolved with in 24 hours. It happened again with the reservation right after and now I'm owed for 3 and no one there is getting back to me. I have spoken to customer service 3 times and they say my case has been sent to the correct dept., that its set to high priority, that they will contact me...etc. Nothing!
Ive been hosting for about a year and payments have always been prompt, I use paypal. Don't understand whats going on?
I just posted the same. 5 guest I have not been paid on.
I too have been a host for almost a year & this has never happened before. Please let me know if you find out anything or the right person to speak to.
Have you completed the required exchange4free form so that the bank releases your money.
Click the link for details
I have a delayed payout, this is not a way of treating hosts.
i have recieved a message saying that the guests have been informed to accept your payment.
i have hosted the guests and no payout came into my account yet
i just want to know what happened with the upcoming payments???
I supposed to receive one in APRIL 5th and the next one on MAY 8th, and i didn’t receive anything.
can you please help me?
Another problem with payout. Guests checked out 10 days ago, Airbnb claims money was sent to my account, but my bank never received it. Same bank account used on past few reservations, funds were always deposited within couple of days. Now, after, several calls to support, still no resolution, and absolutely no follow up from the support despite their promises they will call/e-mail back. I requested to talk to the manager, and was told somebody will call back. Nobody did. They said they opened a problem ticket for incident, but won't provide me the number citing confidentiality. What a joke. I need to escalate this if anybody knows any numbers of emails? Thanks
It can be tough sometimes getting paid on time. The last resort I used was to escalate the issue to Better Business Bureau (BBB). It was my bank here in Ecuador that was less cooperative. They said that they had sent the money back but would not track it. After about one years I complained to BBB and within a month AirBnB paid me out their own pocket because they could not trace the money either. More recently, it took about 8 weeks for AirBnB to just get the money out of their system. I would wait a few month or two and then file an online complaint with BBB. Good luck.
I am experiencing the same situation; payout was supposed to happen at a much earlier date and numerous attempts to get more information all resulted in the same type of reply ("urgent prioriy", "case manager will contact you shortly"...). During some of the times I called, the CS person seemed to insinuate it this was an issue related to the guest's account (not his payment method though, they stated that clearly). The worst part is that this guest is now part of a current ongoing reservation and if there is some reason why Airbnb thinks I shouldn't be hosting them or they should not use their platform, then Airbnb never made contact with me about it and has left me all this time in the dark. The opaqueness and uncertainty regarding this cannot prevail while I am a current host or continue to host in the future; I can not allow strangers into my home not knowing and them having said to have already payed but Airbnb is not releasing the payout and at the same time things appearing as if this guest's account is under revision or perhaps already suspended (Am I supposed to wait for them much longer to finish "investigating" while the current reservation goes on and guest claims to have no clue, my calendar remains blocked, reservation shows as everything is normal?).
After reading comments on this thread and others I felt my best option was to file a complaint with the BBB last night. I hope this leads to a good outcome for everyone and that this was a just a "glitch" like the CS person on the phone seemed to suggest during one of my calls. I suggested I would be doing this via Twitter DM at the beginning of this week and decided to wait for the Case Manager to get back to me a bit longer, but yestarday I was convinced that "shortly" could end up being months like it was before for other hosts. I have hosted on and off at different properties since 2012 and never had I experienced such a thing from Airbnb. I was shocked to hear other hosts stories. I really did not want to add to the long list of complaints they already have at the BBB but I can not afford at this moment to have this payout on hold for indefinite time, less so to keep hosting with the uncertainty that I will be compensated in the way offered to me by them.
I noticed that the support on their website and at the Airbnbhelp twitter never replied when I told them what I had done last night (they are usually prompt in replying, so clearly they are advised against it when you show them complaint, at least privately). If I receive a decent response and resolution from them in the appropriate timeframe according to BBB, then I can assume that they are slowly improving their way of handling these issues with hosts. Assuming this issue does not become a frequent thing, I would understand if this was really just something very strange with the guest account and a hard to avoid exception (because if not then they clearly have problems handling the volume of issues and should not be suggesting inviting new hosts until they are capable of dealing with these problems in a prompt and timely manner).
I will try and post the outcome of this. I apologize for the extremely long run on sentences; the fact that this is a "current" reservation starting more than 10 days ago has added stress.