I have been dealing with same situation! No payouts since Dec 18th. They owe me over $60,000!! Owners I co-host for want their December payouts and the cleaners want their cleaning fees. I had to pay out of pocket to cleaners cause I didn’t have the payouts.
Called Airbnb Dec 28th was told “It was released on our end, your bank is holding for holidays. Shows it will be in your account today”. Was not. Called back again Dec 30th. Same story. Nothing was paid out. I messaged them through Airbnb help and they said they will look into it. Then disappear with no answers and no replies. The transactions are still showing in upcoming payouts so I know they weren’t released and they still are holding them. Been on Airbnb for 6 years and never had an issue with my bank and payouts so I know it’s not that.
Who actually cares for the superhost that give this platform all their business? Why can’t someone respond promptly and without fake promise of payout to get you off phone? Is Airbnb legally even allowed to hold your funds for that long?
Extremely let down. We aren’t talking $500 this is well over $60,000 and causes a lot of people problems when I can’t pay them.