PAYOUT DELAY

[Leonard6]

My guest checked in on Sept 24, 2016 and out on Oct 4, 2016 but the payment is still pending. Who do I need to contact to get assistance with this.

[Sachin27]

Hi , your problem is solved?

[Linda1005]

Hi Andrea, I have been hosting for about 2 years and 3 times I have had a message from Airbnb saying there is a problem with my bank details (as in I have changed them but all 3 times I haven't , it has just happened again ,so I put in my same bank details 'again" they have done the 3 cent deposit and it has gone through , they say it will take 5 business days , its been over that, I have emailed them saying same as you , I have bills to pay, I am so frustrated and fed up too. Meanwhile they will be making interest on "OUR PAYOUTS" this is not professional that's for sure.

[Michael5206]

Typical response from Airbnb depending who you get, I doubt they check anything.  They only copy paste form paragraphs that is easiest so they can close the chat and move onto the next one.

[Krys174]

Did you end up getting paid eventually?

I have about 10 reservation payouts over the course of the last 2 months that still show 'pending'. Over 11k.  

Should I start sending them certified letters in preparation for a lawsuit?

[Michael5206]

@Krys174 , Sounds like you didn't read the Airbnb terms of service.  You have no legal right to sue Airbnb, you are only allowed to pay to have a case heard by Arbitration, and unsure if Airbnbs "final decision" clause overrules everything including negligence.

[Krys174]

Thanks for the suggestion @Rochelle--And-Martin0  ! 

Opening a twitter account now.  Just did the jabber thing. 

Yeah, insane to run a business like this. 

Pretty much Same here...

2 months worth of payouts.

Over $11k. 'pending'

"we'll get back to you"

"We've escalated this to a supervisor"

"we'll update you as soon as we know something"

~Crickets~

Did you end up getting ir resolved eventually  ?

how?

Any other suggestions? 

Call a Lawyer?

Call the media?

[Cathy17]

The problem we are all talking about is Airbnb not releasing the payout even though the reservation appears as a completed transaction. I never got a payout email and no $. This is the only time in 6 months it has happened but is has NEVER happened in 3 1/2 years with a more established site. 

[Jessica1074]

I am experiencing this exact same thing.  Does any one have a phone number to call.  I had a guest check out on december 2nd.  I have always received payment within 24 hours.  I contacted Airbnb help when I did not receive it. Was told to be patient that it may be delayed.  I waited 5 days, contacted again.  Was told to wait 3 more days . I did.  Then when still nothing I have contacted them everyday since and no response and no payout.  I have contacted the guest and she has said payment was processed.  It shows in my future but nothing.   I am concerned because I am not getting any help response and  I have 4 guest bookings scheduled for xmas and  new years.  I am concerned about receiving payment from them.  Any ideas on what to do?  Feeling like I have n

o options right now 

[Kamaria1]

Hi! Did you get this resolved? Currently in the same situation from my Christmas booking and have no idea how to get an answer. It’s so frustrating! Thanks!

[Irina240]

Hi, Jessica I have the same problem with payment. 

Are you problem solved? 

Thanks Irina

[Krys174]

Same here.

2 months worth of payouts.

Over $11k. 'pending'

"we'll get back to you"

"We've escalated this to a supervisor"

"we'll update you as soon as we know something"

~Crickets~

Did you end up getting ir resolved eventually  ?

how?

Any suggestions? 

Call a Lawyer?

Call the media?

[Inam0]

Hi Cathy,

I am also experiencing the same problem. My payment has been delayed by two days now and Airbnb is not relaeasing payment although the reservations appear as completed transaction. This is  really unacceptable and Airbnb does care to give an explanation. I don't know how long we have to wait before we get paid.,..

[Krys174]

Were you ever able to get your payouts? What did you have to do to get it done?

[Mae2]

I myself is experiencing some delays. My guest book last Nov 13 and he send me the confiramtion of payment  and guest will arrive on Dec 26. I am incline to decline and accept the guest if payment hasnt been reflected on my account before the guest arrives

[Rochelle--And-Martin0]

its not the guest it is airbnb refusing to payout the money they have for the booking the guest has paid 

Not sure what to do I cant get any clear answer from airbnb. 

I hope you get your payout

Complain on twitter