Payment for booking

Junior39
Level 1
London, United Kingdom

Payment for booking

Can anyone help me. Currently have a host that paid £163.88 through airbnb. She then confirmed there was going to be another guest as such i updated the booking through airbnb and she had to pay £47. She paid the £47 cash as the payment was declined. But its saturday now and booking was on thursday and i have recieved any notification about the £163.88 payment being sent to me. is there an airbnb customer service suppoet no in the uk  i can call?

1 Reply 1
Rachel0
Level 10
London, United Kingdom

@Junior39 The tel no for Airbnb support is 020 3318 1111.  I don't know what payment method you have chosen but what worries me is that you say that she paid £47 in cash as the payment was declined.  That would have been a red flag moment for me and I would have asked Airbnb to cancel the booking without penalty for yourself.  I hope you can get it sorted out.