Payment in 7 month?

in
Stepantsminda, Georgia
Level 2
305 Views

I am waiiting payment and in description it says, that i'll get it in 7 month. Is it normal?

 

Shako

6 Replies

Re: Payment in 7 month?

in
Chicago, IL
Level 10

@Shako-0

 

You should receive your payment upon checkin of your guest not when they book your apartment. If this payment is for a booking 7 months out then yes that would be correct. Otherwise I would contact Airbnb.

Re: Payment in 7 month?

in
Stepantsminda, Georgia
Level 2

The amount is 471 usd for 4 different bookings121+121+44+185( minimum payment aount  is 300 usd). last booking's check out was in january 2016. Payout day for some reason was 01.04.2016. and its says i should receive it 01.11.2016. 

 

Thanks for support,

 

Shako

Re: Payment in 7 month?

Online Community Manager in
London, United Kingdom
Online Community Manager

Hello @Shako-0,

 

Great to meet you.

 

This sounds a little strange. I just wonder what the dates of your reservation were for January and to ask have you by any chance checked if you were paid back then? I only ask because I wonder if the date formatting for this is actually off and means 4th Jan and 11th Jan? Maybe not the case, but I have my detective hat on here and thought I would check! 🙂

 

Lizzie

 

 


--------------------


I'm currently on maternity leave. I look forward to catching up when I return. In the meantime, please contact another member of the Community Manager team: Personal Update


Looking to contact our Support Team, for details...take a look at the Community Help Guides

Re: Payment in 7 month?

in
Stepantsminda, Georgia
Level 2

I've attched printscreen photo

 

 original.jpeg

Shako

Re: Payment in 7 month?

Online Community Manager in
London, United Kingdom
Online Community Manager

Hello @Shako-0,

 

Aww thanks for including the screenshots, it looks like these dates maybe in the US date format so it would be: payout to your account 4th Jan '16 and it should arrive into your bank by 11th Jan '16. If you did not received your payment in January, I would recommend you contact the Support Team directly so they can look into it further and you can get this sorted. 

 

I hope you don't mind, but I am going to edit your screenshot to block out your guest's name for safety reasons. 🙂

 

I hope this is helpful, do let me know how you get on. 

 

Lizzie

 


--------------------


I'm currently on maternity leave. I look forward to catching up when I return. In the meantime, please contact another member of the Community Manager team: Personal Update


Looking to contact our Support Team, for details...take a look at the Community Help Guides

Re: Payment in 7 month?

in
Stepantsminda, Georgia
Level 2

Thanks Lizzie. You've been so helpful. I'll check our bank account and if it's no transfered in January, I'll contact Airbnb support team

 

Shako

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