I have been a host on Airbnb for about 3 years and I have never experienced this issue. However recently, I have noticed I am being charged a "Sender's Charge" on each payout from Airbnb, and that this is being deducted by Airbnb's Bank, not my bank. For example, if Airbnb state that they are sending a payout of $600, where previously I would have received exactly that $600, I am now receiving about $4 less on that payout. When I follow up with Airbnb, they say that they sent $600, and I should receive $600 because there are no extra bank charges on their end that would reflect on mine. However when I follow up with my bank, they state that I am being charged a "Sender's Charge" on each transaction, as if Airbnb's bank is now sharing this particular transaction cost with me. Is this happening to anyone else?
Hi Muthoni, it is probable that Airbnb have changed the intermediary they use to transfer funds to a users account in your part of the world.
Most international wire transfers are now done via the SWIFT network, and this network offers the payer three different expense regulation methods, which are called OUR, SHA and BEN (SWIFT standard field 71A "Details of Charges"):
* OUR (“Remitter pays all fees” or "Sender bears all transaction fees")
* SHA (shared costs) means that charges are split between sender and beneficiary.
* BEN (beneficiary pays costs) means that the sender does not pay any charges.
Airbnb are telling you the truth, they release $600 to your account but, the intermediary, be it 'Worldpay' or some other wire service is charging you the $4 handling fee.
It hasn't happened to me as yet, but it could at some point in the future, and when it does Muthoni, I will simply lift my nightly hosting amount by the amount of the charge and will be no worse off.
It would just be nice if we got a bit of notice and explanation when these little extras creep in......wouldn't it!
Hi Rob! Thank you for the response!
I suspected the same and asked my bank for the Swift Transaction slips for this recent payout and an older one when I wasn't charged this Sender's Charge. And when comparing the two transaction details, everything is the same. That is, the Ordering Institution is the same now as it was before (Worldpay), the Sender's Correspondent is the same (Barclays Bank), and the Receiver's correspondent is also the same (Standard Chartered Bank). So it appears that there has not been a change in the institutions handling the transaction. Interestingly, in the section detailing charges, both slips indicate SHA, yet on the older slip I wasn't charged anything (and I received the full payout as sent) while the newer one I was (and received the payout with a small amount deducted). Quite confusing. However I appreciate the idea to increase the nightly rate to account for this, especially if this isn't a glitch in their system and is something that will continue to happen. If the latter is the case, I agree it would've been nice to have gotten some notice and explanation.
Hi again Muthoni, so if nothing has changed on your payout preference are you being charged a VAT on your transactions that was not applicable before?
I know I am probably asking silly questions but, this is like trying to give advice blindfolded when I can't actually see the account.
Go to your transaction history and click "Download CSV" file and check what additional charges Airbnb have levied on your transactions.
A senders charge does indicate a money handling charge and not a government one, but if your payout fees are the same as they have always been.......I am lost, in their TOS Airbnb are suspiciously mute on any mention of host payouts and how they are handled. It appears if you get paid or not is something of a mystery!
I am sorry I can't be of more help!