Payout does not include compensation I got for damage

[Jacob31]

Hello,

A few weeks ago I reported some damage that my guests caused. After few weeks of investigation Airbnb concluded that my claim was legit and I got compensated into my Airbnb account.

I've just received my latest payout for my recent guests but it does not include the damage compensation amount which still sits in the Future transactions.

How can I access this money?

Why has it not been released with the rest of funds?

Thanks,

[Donna15]

@Jacob31, you should contact AirBnB and ask their advice.

The UK number:

+44 203 318 1111

You can also reach them via the Help link at bottom of this page.

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

Essential reading for hosts.

Contains a link with several international phone numbers (‘Contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100