Payout stuck in Future transactions

Pierre116
Level 2
Cape Town, South Africa

Payout stuck in Future transactions

Hi,

 

There are 2 bookings from over a month ago in my future transactions and its not being released by Airbnb for payout. 

 

What would the reason be? The one guest had an issue with my apartment but the other guest had no problems but still, no payout. Would that have something to do with it? Surely not.

 

Any help?

 

original

9 Replies 9
Brian1
Level 2
San Carlos, CA

Hi Pierre,

 

There are a lot of things on Airbnb that hosts can resolve by themselves, but this doesn't look like one of them. 

 

I'd recommend contacting support in this case.

Tania-and-Andrew0
Level 10
Cancún, Mexico

Hello @Pierre116,

I've had this situation a couple of times; once time it was because the guest's credit card had an issue and another was due to a glitch in the system. Since then I regularely check if all payments are going through.

It's an easy fix: just call CS and request them to review your payouts.

Good luck!

Irene30
Level 3
Bowness-on-Windermere, United Kingdom

How do you call CS? I can't seem to find any way of contacting anyone at Airbnb.

 

Pierre116
Level 2
Cape Town, South Africa

Hi Guys

 

Got in contact with Airbnb yesterday after your recommendation and all is sorted now. I am quite amazed by their quick turnaround. Well done!

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Pierre116,

 

Great to see you have got this all sorted so quickly, thanks so much for the update. 🙂

 

Lizzie


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Isabelle298
Level 2
Federal District, Mexico

Community help guides are no help.  Money shows in future transactions without a date of release or anything, kind of limbo.  How can I call or get in touch with Airbnb people so they can tell me what is the status of these transactions?  Help Guides are no use. 

How did you contact Airbnb?  I cannot find the way. 

I know I've posted this information at least 10 times this week. My advise is to copy it and save it for future use

 

Contacting Airbnb's Community Experts

 

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts at www.airbnb.ca/help/contact_us

 

From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

 

Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.

 

If you submit a question, you can expect an answer back from a Community Expert quickly. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Community Experts are available 24/7.

 

 

  1. Contacting Airbnb Via Twitter

 

The easiest way to contact Airbnb regarding any issues I have is by using Twitter. I usually hear back from them within 24 hours of sending a direct message .

 

Log into Twitter

 

Search for @Airbnbhelp and choose "Follow" them (you have to “foolow them to send a direct message)

 

Send a Direct Message (DM) explaining your issue and wait for their response. Include the email address associated with your Airbnb account and the reservation confirmation code if your issue involves a specific reservation, host or guest. Don’t “tweet” any of this info – use direct message so it’s not public.

 

 

Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

 

 

United States and Canada +1-415-800-5959

+1-855-424-7262 (toll-free)

Argentina +54 11 53 52 78 88

Australia +61 2 8520 3333

Austria +43 72 08 83 800

Brazil +55 21 3958-5800

Chile +56229380777

China +86 10 5904 5310

400 890 0309 (shared-cost)

Denmark +45 89 88 20 00

France +33 1 84 88 40 00

Germany +49 30 30 80 83 80

Greece +30 211 1989888

Hong Kong +852 5808 8888

Ireland +353 1 697 1831

Israel +972 3 939 9977

Italy +39-06-99366533

Japan +81 3 4580 0999

+81 800 100 1008 (toll-free)

Mexico +52 55 41 70 43 33

Netherlands +31 20 52 22 333

New Zealand +64 4 4880 888

Norway +47 21 61 16 88

Peru +51 1 7089777

Poland +48 22 30 72 000

Portugal +351 30 880 3888

Puerto Rico +1 787 919-0880

Russia +74954658090

88003017104 (toll-free)

South Korea +82 2 6022 2499

+82 808 220 230 (toll-free)

Spain +34 91 123 45 67

Sweden +46 844 68 12 34

Switzerland +41 43 50 84 900

United Kingdom +44 203 318 1111

 

How To Get Airbnb Contact Number If It Is Not Listed Above? (Option #1)

 

 

Hi

how did you contact the CS ? please send me the contact (phone number, email ou link) caus I  have a long-term reservation linked to an old  bank account and  I need to change it with my default account for the future payout.

Do you know  how can i proceed ? 

I just want to link this long-term reservation to my default payout method

Thank you very much