I have a third party booking, but didn’t realize the grandmother was NOT going to be with her daughter as one of my guests.
Its the daughter, her husband, a toddler and an infant.
I didht know this until the next day, as they checked in very late, auto door code. I was NOT getting back any replies to my inquiries on the ABB app, but sometimes this can happen. ( 2/47 times only) as a phone may have gone dead, or the guests know the route, etc.
i didn’t want to cause a non five star review and have any cancellations on my end. They phoned me from a cell phone in the morning asking some question or another.
i have had to text them to ask them nicely, politely, to perhaps keep it down a tad bit, as I have another guest in a mutual wall bedroom. The guest knew before I accepted his booking that I had an infant booked for next door, but not a toddler. The booking was for 3 adults. One infant!
The adjoining room I had to let people know there would be an infant staying next door and three people wanted to unbook. Two had signed up under the no cancel “ trial phase” so they got a discount. What a mess to get ABB to unbook them.
The infant isn’t the problem. The toddler girl seems to have tantrums. The parents don’t redirect or do or say anything at all.. letting her scream. I have not only the guest who just flew 20 hours in from china asleep. ( which I told them he was arriving) .. but close neighbors in a canyon like neighborhood where sound carries horribly!
the second day of this, I texted them nicely about keeping noise down for my very close to the neighbors ( age 90 next door also with non closeable windows). Which is all non closeable Hawaii windows that the big Island is famous for ...
i suspect. They may have a bad review so can’t bokk? Or maybe the mom is unaware of ABB policy?
otherwise they are very nice and said they would keep gone most of the time and it shouldn’t be a problem... I also provide washer and clothes rack outside. I saw my sheet and mattress pad drying out there. I am fearing my mattress is ruined now too. I think I always buy the waterproof mattress pads. Or have one waterproof mattress protector and one regular quilted mattress pad.
This whole ordeal Makes me not want to accept toddlers any more. But this toddler is 3. So I’d exclude ALL. 2-12 year olds because of one unruly toddler? I provide a play n pak. Crib sheets. Baby comforter. Baby eating seat. I never minded the wee ones before. We have a baby next door on other side that I can hear 24/7 anyway. As I say. Close. Close. Quarters in kona hawaii. Canyon like neighborhood that sound travels very very very well in. Doesn’t really bother me. But guests like to sleep in.so just not allow children at all?
Adult: teen guests can be louder. More unruly in hot tub. Out on deck etc.
now theybe neen here fir days. The booking was for 13 days. Tantrums have stopped .. or they really just aren’t here. They are out almost from early early. To late late. Enjoying the warm warm. I assume. As they are from Alaska.