Everyone loves my unit , that is not the problem . it’s at the rear so is private and safe with its own security door leading onto the balcony . Unfortunately it’s the people that live in the building that can be disruptive . They have put some guests off from staying by their appearance and behaviours . Other guests have been fine with it but others have left . Am I obliged to refund their money , does air Bnb delist my listing , can reviews be taking down for this reason ?