Person made reservation for other people

J134 · ‎07-10-2018

Female made the reservation. She joined AirBNB in 2017 but has no rating. She made a reservation for 2. She is not one of the people that showed. These people obviously have not been vetted. What can I do?

Sarah977 · ‎07-10-2018

Message the guest back telling her 3rd party bookings are against Airbnb's Terms of Service so you can't accept the reservation. That if her friends want to book, they'll have to set up their own profiles and book under those. Meanwhile, contact Airbnb ASAP to ask them to cancel this reservation for you without penalties based on the 3rd party booking.

Quincy · ‎09-10-2018

Hi @J134,

Welcome to the Community Center.

I was wondering if you've seen Sarah's helpful reply? Were you able to get in touch with Airbnb?

It'd be great if you could give us an update on this.

Quincy

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J134 · ‎09-10-2018

I have been looking through Airbnb to find a contact number or email. I have yet to find one.

Letti0 · ‎09-10-2018

@J134 Here you go:

AirBnB number:

United States and Canada

+1-415-800-5959
+1-855-424-7262 (toll-free)