Pet fees and accurate rate quotes

in
Asheville, NC
Level 2
97 Views
 

We appreciate the service that AIRBNB provides and we receive ~30% of our bookings with this website. We have been requesting for 7 years that AIRBNB please add a feature that includes pet fees along with an itemized list of each charge.

More and more guests are traveling with pets. Guests expect an accurate and transparent rate quote when making a inquiry or when they utilize the 'instant book' feature.

Having to cancel their reservation and request another booking so that pet fee(s) can be manually added by a host is a "bait & switch" tactic -NOT a good business practice. This inefficient billing system leaves the host to pick-up-the-pieces and explain to guests that this is not a hidden cost, but that the website is not an accurate platform to utilize if traveling with pets.

4 Replies

Re: Pet fees and accurate rate quotes

in
La Quinta, CA
Level 10

I agree with you, @Monica-Hisano0 .  Both as a guest and as a host, I would appreciate more up front transparency with the rate quote.

Re: Pet fees and accurate rate quotes

in
Chicago, IL
Level 2

For years we have wanted a option for a guest to select bringing pets and then a fee is added. why cant we have that. like VRBO and homeaway?

Re: Pet fees and accurate rate quotes

in
Chicago, IL
Level 2

You cant charge a guest a pet fee the way it is now because the guest feels riped off because it was not in the original quote.  we really need a bringing pets option. 

Re: Pet fees and accurate rate quotes

in
Chicago, IL
Level 2

Lets make Air B&B all it can be and finally get a pet option added to the reservation. then guests can search for pet friendly places and not feel cheated by a last minute add on.

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