Photos from AirBnB Photographer not Loaded

Emem0
Level 2
Sugar Land, TX

Photos from AirBnB Photographer not Loaded

Hi All,

I am a host in Houston, TX. I requested Pro photography and got a shoot about 1 month after my request. The pghotographer informed me that Airbnb will contact me when the photos are ready. Airbnb did contact me 3 weeks later that my photos will be on my listing within 24 hours. It has been alm,ost two months after that notification and I have not seen the photos. 

Reaching out to see if anyone has experienced this and how best to resolve. Thank you co-hosts!

 

2 Replies 2
Linda108
Level 10
La Quinta, CA

@Emem0  Sounds like something not working in the Air BNB system.  Contact them.  Here is a link to a guide to contacting Air BNB.

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M...

Thank you @Linda108 !